FAQ – Frequently Asked Questions

Quick answers about sizing, shipping, vintage condition, and how our shop works.
If you still wonder about something, feel free to message us anytime.

Are your items authentic?

Yes. Every piece is inspected to ensure authenticity — especially brands like
Coach, Carhartt, and vintage sportswear.
We check stitching, materials, labels, hardware, and overall construction before listing.

What condition are the items in?

All items are pre-loved or vintage, so some natural wear is expected.
We always describe the condition honestly and include clear photos of:
scratches, patina, fading, signs of use, or any imperfections worth noting.

How do I know if a jacket or bag will fit?

Each listing includes detailed measurements such as chest width, length, strap drop,
or inside dimensions.
If you’re unsure, send us a message and we’ll help you compare with your own clothing.

Do you clean the items before shipping?

Yes. Each item is gently cleaned, steamed, or conditioned (for leather) before shipping.
We never mask smells or hide flaws — transparency is very important to us.

How long does shipping take?

Orders are shipped within 1–2 business days.
Delivery typically takes 2–5 business days depending on your location.
You can view full details on our
Shipping Policy page.

Do you offer tracking?

Yes — every order includes a tracking number, sent via email once your item ships.
You can also track it anytime from our Track Order page.

What is your return policy?

You have 30 days from delivery to request a return. Items must be in the same
condition they were sent.
Read the full details on our Returns & Refunds page.

What if my item arrives damaged or different than expected?

Please contact us within 48 hours with your order number and photos.
We will work with you to resolve it through a replacement (if available) or refund.

Which payment methods do you accept?

We accept secure card payments (Visa, Mastercard, Apple Pay, Google Pay, etc.)
through our trusted payment provider.
All payments are encrypted and fully secure.

💌 Still have questions?
Email us at hello@coachy2k.com and we’ll get back to you as soon as possible.